If you are having trouble with access try logging off, clearing your browser cache, and step away for 5 minutes before trying again.
Try a different Browser.
Always look for the 3 dots when in UQ Safe, as they contain all actions you can perform.
Check your filters.
I cannot access UQSafe - what do I do?
Contact the ITS Help Desk if you have any questions about UQ accounts and passwords or require IT support or mySI-net support: ✉️ Email help@its.uq.edu.au
Staff: If you have any questions about your UQ onboarding process, talk to your supervisor or contact the AskHR team.
Students: If you don't have a username and password, contact a Student Centre. If you are having problems logging in, visit AskUs in the UQ Library.
Why am I unable to find the incident report of my staff/student?
You might be unable to find the incident or hazard report for the following reasons:
1. Draft status: the report has not been submitted and only saved as a draft. Ask the reporter to submit the report in UQSafe. The status will then change from 'draft' to 'new'. 2. Confidential report: the report might be marked as confidential, making it invisible to the Manager/Supervisor. Individuals logging sensitive reports are able to bypass the usual workflows, and prevent notifications from being sent to the local Manager/Supervisor or Safety Team member.
What happens to my incidents and hazards reported in UQSafe R2?
From January 2025, new hazards and incidents are reported and actioned in the new version of UQSafe.
Incidents reported prior to this date will remain in the previous UQSafe R2 version and will continue to be accessible until all historical reports have been finalised and the actions closed out. No historical data will be lost or become unavailable. Ongoing access to a view only version of the register will be maintained during the period of transition.
Does UQ Safe have an optimised browser?
UQ Safe's recommended browsers are Microsoft Edge and Google Chrome.
Enter chrome://settings/content/all into the address bar and hit enter.
At the top right enter "riskcloud" into the search bar and it will show the Riskware page settings/data as shown below in the screenshot.
Click on the trash can icon to the right of it and refresh the Riskware page and your cache will be cleared, from here you can log in again and continue using Riskware.
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Edge
For Edge enter edge://settings/content/cookies/siteData into the address bar and hit enter.
In the top right in the search bar enter "riskcloud" and press the arrow next to it to expand it.
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Click the trash can next to everything under riskcloud.net and it will clear the cache/cookies for Riskware. Refresh the Riskware page and log in and the issues should be resolved.
Firefox
On Firefox enter about:preferences#privacy into the address bar and hit enter, scroll down to the "Cookies and Site Data" section and click on "Manage Data".
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After clicking that you should see the window as shown in the screenshot below.
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From there you can click riskcloud.net and then select "Remove Selected" in the bottom left and after that select "Save Changes". You should now be able to refresh the Riskware page, login again and continue with your work.
Safari
On Safari go into the preferences menu.
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From there go to the "Privacy" tab and click "Manage Website Data".
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And in the new menu that shows up in the top right search for "riskcloud" and select any Riskware sites that show up and select "Remove" and then press "Done".
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From there you can refresh the page and sign in again and you should be able to continue your work.
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