The 5 Moments of Need is a model we use to support learning in the flow of work so as to improve the support of work performance.

There are 5 moments when people need support to perform their work.

  1. When learning something for the first time.
  2. When seeking to learn more about something.
  3. When trying to apply or remember something or adapt performance to a unique situation.
  4. When attempting to solve a problem or deal with something that has gone wrong.
  5. When something changes that requires a change in how work gets done.

An effective performance strategy requires that we support our staff at each moment of need. 

Overview of 5 moments of need

By Bob Mosher and Conrad Gottfredson [1m 37s]

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Train, transfer, sustain

By Bob Mosher and Conrad Gottfredson [11m 07s]

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Interview with Conrad Gottfredson on designing performance support solutions

By The eLearning Guild [11m 20s]

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