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Systems

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Customer experience

  • CRM Home
  • Service CRM - Enquiry, knowledge & chat Enterprise system for managing customer enquiries, knowledge management and chat functionality.
  • Service CRM - Broadcast Mailing Help Guides Enterprise system for broadcast mailings.
  • Service CRM - Broadcast Mailing Training Access Request
  • EZOffice EZOffice is an asset tracking and loan management system.
  • Five Faces Five Faces is a customer queue management system used at Student Central allowing consultants to effectively manage the queue by calling the customer's ticket number.
  • Releezme Releezme is a smart locker system used by Property and Facilities that allows staff to control and manage locker access.
  • Sine Sine is a digital visitor management portal that allows you to track visitor check-in times and agreements.
  • UQ Service Centre Cloud-based customer contact centre that allows support staff to respond to customer phone calls on their computer from any location.
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Australian Aboriginal Flag Torres Strait Islander Flag UQ acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. — Reconciliation at UQ
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