Five Faces is a customer queue management system used at Student Central. Students, staff and visitors can check in via a digital kiosk for assistance and allow consultants to effectively manage the queue by calling the customer's ticket number.

Request access to Five Faces

To request access to Five Faces, please contact Sarah Stockton.

Supervisors or managers will need to assign a staff member to a queue once access has been granted. 

Top of page

Sign in to Five Faces

To sign in:

  1. Open the Five Faces Concierge website.
  2. Click ‘Login using your e-mail address’.
  3. Sign in with your UQ username and password.
Top of page

Assign staff members to a queue

Once a staff member has been granted access, they will need to be assigned to the right queue(s).

If you're a supervisor or manager, you can do this by following the steps below:

  1. After logging into the Five Faces Concierge website, select 'Users' on the left menu.
  2. Locate their name, then click 'Assign Queue'.
  3. Select the queue(s) they are to be part of, then click 'Save'.
Top of page

Five Faces support

Submit an IT request if you require further support with Five Faces.

Top of page