Service CRM - Knowledge Base

• Using the CRM Knowledge Base and Smart Assistant

  The purpose of this Quick Reference Guide is to build working knowledge and understanding of the difference between Knowledge Base and Standard text.

• CRM Knowledge Base Presentation (3.9mb pptx)

  This CRM Knowledge Base presentation gives an overview of how the Knowledge Base works and why it is used.

Checklist for reviewing Knowledge Base articles

Each article in the Knowledge Base is scheduled to be reviewed by a subject matter expert every 6 months.

If you would like to contribute questions and answers to the Knowledge Base please submit an IT request with the details of your content to be added.