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Advocate Complaints Management System

The Advocate Complaints Management System provides an integrated approach to managing complaints and misconduct at the University.
  • Advocate Complaints Management System Home
  • Staff Login
  • Getting Started

    This guide lists the steps required on how to get started to use the Advocate Complaints Management System.
    Advocate Complaints Management System Access
    Expert Users
    Advocate Training Manual - Student Misconduct
    Advocate Training Manual - Fitness to Practise
    Advocate Training Manual - Human Resources
    Advocate Training Manual - Integrity Unit
    Advocate Training Manual - Research Ethics and Integrity
    Student Grievance Quick Reference Guide
  • Overview of Advocate Complaints Management System
  • Creating an Incident Report
  • Processing a Case

    This guide lists the steps required on how to process cases in the Advocate Complaints Management System.
    Viewing Cases and Case Details
    Accept and Review
    Rerouting a Case (Assigning to another team)
    Process Incident
    Add concerns
    Incident Action
    Managing documents in a case
    Using Notes
    Emailing directly to the case
    Enter a decision
    Add an outcome
    Close Case
  • Frequently asked questions
  • Glossary
  • Quick Reference Guide
    This Quick Reference Guide is intended to provide high level information on how to navigate the Complaints Management System by simply following the steps / actions.
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