Report an incident 

If there is an issue when using an instrument (e.g. breakdown, technical issues), there are two methods of reporting problems to facility managers.

METHOD 1:

The incident can be reported via the link directly below the instrument’s booking calendar;

After selecting the link to report an incident or problem on this system (instrument), complete the Incident Creation form (example see below).

Note: there is no need to select a system [1] unless the issue is with another device in the facility as RIMS has recorded the system (instrument) automatically in the form (see main heading in purple).

• Enter incident start date and time of issue being reported [2].
• Choose ‘Severity’ [3] (Low - has no impact on the use of the machine; Medium - the machine is partially dysfunctional; or High - the machine is out of order).
• Provide a brief description of the incident and attach files of any format when/ if appropriate (e.g. screenshot of issue) [4].
• Click ‘Submit’ for validation by administration.

Once the incident has been submitted, the incident submission confirmation message in RIMS (see below for example) will give some additional information including the Support staff contact, Super-user contact (if any), and Incident reference number:

Note: The incident will also now show on the user’s Homepage under ‘Current Incidents’.

METHOD 2:

An incident also can be reported from the user’s Homepage dashboard under the ‘Report an Incident’ section (see below). This feature allows the user to report an incident that occurred either during a session, or otherwise.

• Click on the dropdown menu and select the system (instrument) where the incident occurred.
• Click on ‘Report’.
• Complete the Incident creation screen fields as outlined above (in Method 1).