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Customer experience
- CRM Home
- Service CRM - Enquiry, knowledge & chat Enterprise system for managing customer enquiries, knowledge management and chat functionality.
- Service CRM - Broadcast Mailing Help Guides Enterprise system for broadcast mailings.
- Service CRM - Broadcast Mailing Training Access Request
- EZOffice EZOffice is an asset tracking and loan management system.
- Five Faces Five Faces is a customer queue management system used at Student Central allowing consultants to effectively manage the queue by calling the customer's ticket number.
- Releezme Releezme is a smart locker system used by Property and Facilities that allows staff to control and manage locker access.
- Sine Sine is a digital visitor management portal that allows you to track visitor check-in times and agreements.
- UQ Service Centre Cloud-based customer contact centre that allows support staff to respond to customer phone calls on their computer from any location.
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Service CRM - Enquiry, Knowledge and Chat
Service CRM (Customer Relationship Management) is an integrated enterprise platform for all of UQ. Its purpose is to assist the university in managing relationships with all its customers - from current students, staff to business & research partners, alumni to broader community stakeholders. In this section you will also find information on how to access Archived Enquiries
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Service CRM - ChatCRM Chat provides real time assistance to students/enquirers.