Systems
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Customer experience
- CRM Home
- Service CRM - Enquiry, knowledge & chat Enterprise system for managing customer enquiries, knowledge management and chat functionality.
- Service CRM - Broadcast Mailing Help Guides Enterprise system for broadcast mailings.
- Service CRM - Broadcast Mailing Training Access Request
- EZOffice EZOffice is an asset tracking and loan management system.
- Five Faces Five Faces is a customer queue management system used at Student Central allowing consultants to effectively manage the queue by calling the customer's ticket number.
- Releezme Releezme is a smart locker system used by Property and Facilities that allows staff to control and manage locker access.
- Sine Sine is a digital visitor management portal that allows you to track visitor check-in times and agreements.
- UQ Service Centre Cloud-based customer contact centre that allows support staff to respond to customer phone calls on their computer from any location.
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Enquiry Management with Service CRM
Service CRM (Customer Relationship Management) is an integrated enterprise platform for all of UQ. Its purpose is to assist the university in managing relationships with all its customers - from current to future students, staff to business & research partners, alumni to broader community stakeholders.
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Introduction to CRMThe purpose of the Introduction to CRM is to build working knowledge and understanding of the key terminology within the CRM.
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Manage CRM queues and enquiriesInformation on how to manage CRM queues and enquiries.
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Navigate and SearchThe purpose of this guide is to take you through the steps on how to navigate and search in the CRM.
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Create CRM enquiries and contactsHow to create a new contact, create a new enquiry and create quick tickets in CRM.
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Respond to CRM EnquiriesThe steps and processes required to respond to CRM enquiries.
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CRM Knowledge BaseThe CRM Knowledge base is a repository for information which is supplementary to the information available on the university website.
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Service CRM Broadcast mailingsService CRM has a Marketing Module to provide outbound engagement via Broadcast Mailings. There are 2 options for sending Broadcast mailings via the CRM - Non-Branded and UQ Branded broadcast mailings.
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Service CRM ChatCRM Chat provides real time assistance to students/enquirers.