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Customer experience
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Enquiry Management with Service CRM
Service CRM (Customer Relationship Management) is an integrated enterprise platform for all of UQ. Its purpose is to assist the university in managing relationships with all its customers - from current to future students, staff to business & research partners, alumni to broader community stakeholders.
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Introduction to CRMThe purpose of the Introduction to CRM is to build working knowledge and understanding of the key terminology within the CRM.
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Manage CRM queues and enquiriesInformation on how to manage CRM queues and enquiries.
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Navigate and SearchThe purpose of this guide is to take you through the steps on how to navigate and search in the CRM.
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Create CRM enquiries and contactsHow to create a new contact, create a new enquiry and create quick tickets in CRM.
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Respond to CRM EnquiriesThe steps and processes required to respond to CRM enquiries.
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CRM Knowledge BaseThe CRM Knowledge base is a repository for information which is supplementary to the information available on the university website.
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Service CRM Broadcast mailingsService CRM has a Marketing Module to provide outbound engagement via Broadcast Mailings. There are 2 options for sending Broadcast mailings via the CRM - Non-Branded and UQ Branded broadcast mailings.